FAQ

   What are the conditions of renting the car? 
Tenant - a natural person.
The tenant of the car and the person authorized to drive the vehicle can be a person who is 21 years old, have a valid ID card (in the case of a person with no Polish citizenship - a valid passport) and at least half a year of experience with a valid and recognized in the Republic of Poland driving license. People who use the driving license issued, among others, in the US, Canada, Japan, Australia and Turkey also must have international driving license.
The rental fee is collected in advance at the rate applicable on the date of the agreement.
The condition of the lease is to leave a deposit:
- For classes A - B: $ 500 (payable in cash or by credit card)
- For classes C - P: 1000 PLN (payable by credit card pre-authorization)
Tenant - the company.
You need to have a set of documents consisting of:
- Certificate NIP,
- Proof code,
- Proof of entry in the Register of Business Entities of the National Court Register or certificate (not older than 3 months).
Authorization for the person receiving the car and signing a lease on behalf of the company.
What is a deposit?
This is the amount which at the time of renting a car will be taken in cash or blocked (function preauthorization) on your payment card (credit or debit). The deposit is refundable and given back if the car is returned without damage.   
How to book your car?
The easiest way is to submit a booking form via the Internet. You should choose a class of the car, receipt and return, accessories, enter your details. After completing the form, you will receive a message containing a summary of the book. Within 24 working hours we will contact you to confirm the reservation complex. In the absence of the possibility of making the reservation via the Internet, or book a car on the same day, please call tel. 730 200 750.

Can I leave the rented vehicle beyond the Polish borders?
Yes. If you want to go beyond the borders of our country, let us know before signing a lease car. After receiving written consent, you can go to all European Union countries, Norway and Switzerland. Travel to countries outside of this list is impossible. Away beyond the Polish borders there is a small charge, which stems from the need to retrofit a car in the elements required in other European countries.
 
What should you do in case of an accident or a car crash?
In case of any damage, immobilisation of the vehicle, traffic accident or other events related to the rented car, please immediately contact the Assistance number 24 697 21 21 26. Our staff will provide information on how to proceed. Help is available 24 hours a day, all year round 

How does receiving and passing car look like?
EuroPort rental employee shall draw up a lease agreement with the tenant, which contains data of the Tenant and the Lessor, vehicle data, provides the rate of rental and the technical condition of the vehicle accepted by the Tenant in the protocol issue. Payment and deposit are collected on the day of signing the agreement. The customer with the car receives a lease agreement with the protocol issue, regulations, invoice, proof of registration, insurance and the key to the car. When returning verified the condition of the vehicle and drawn up a protocol of return. All information on the document shall be checked by an employee, followed by the final statement, which is signed by the Tenant and Lessor. 

 Where can I pick up reserved car?
The car, at no additional cost, you can answer in one of the branches of the company. For an additional fee, we can deliver the car to any desired location, e.g. to the train station, hotel, or the address indicated.
 Can I extend the lease during its lifetime?
Yes. Extension of lease requires the consent of the Lessor. Intention to extend the rental period must be notified by telephone at tel. 730 200 750, at least 12 hours before the deadline for repayment. Extension of the lease for a period longer than 24 hours must be made at the headquarters of the Lessor.

 Do rented cars have kilometre limits? 
Normally the cars have kilometre limits specified in the Regulations. For an additional fee, there is the possibility of abolishing unlimited mileage.

Is it possible to buy additional equipment options eg. car seat, GPS?
Yes. For an additional fee, we offer a wide range of additional equipment, accessories and the possibility of waiving deductibles in damage of the vehicle.